Customer Service Advisor

  • Location
    Sheffield, South Yorkshire
  • Salary
  • Category
    Sales & Retail - Customer Service Advisor
  • Job type
  • Industry
    Banking and Financial Services
  • External Reference

Adecco are looking for highly motivated people who want to work within the customer service industry with a start date of 23rd April 2019.

This role would involve helping support financial advisers with product queries and on-line applications. The role is directly aligned to a distribution team where you would become a vital role in developing relationships and providing a quality service to our clients customers. Financial advisers will often have questions about ISA's, Investment Portfolio's and Self Invested Personal Pension (SIPP).

Duties & Responsibilities
* You will be a key part in helping financial advisers service their clients through our clients platform, taking inbound calls and dealing with inbound/outbound e-mails and one stop tasks.
* There are also opportunities to support our direct clients with general product queries as well as helping to improve processes across the Platform and liaise with other departments.
* The role is integral to us growing our business within a competitive market. Each team is regionalised so you'll be speaking to same Financial Adviser's and create important relationships, along with supporting our distribution teams, feeding in vital leads and supporting new business growth.
* You will deal with pre-sales queries and quotes.
* Case ownership is encouraged and you will deal with demands end to end where possible.

The ideal candidate will have the following attributes:
* Background in customer services and or financial services industry is desirable
* Able to work as part of a team
* Excellent verbal and written communication skills
* Adaptable to change
* Positive attitude
* Focused on delivering a great customer service
* Quick learner within a fast paced environment

35 hours a week. Monday - Friday (8am - 6:30pm) with Saturday's also required occasionally (8:30am - 12pm)

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Lisa Burling