Customer Service Advisor

  • Location
    Sheffield, South Yorkshire
  • Salary
  • Category
    Sales & Retail - Customer Service Advisor
  • Job type
  • Industry
    Sales and Retail
  • External Reference

Adecco Sheffield is looking for an experienced customer service advisor to work for a great organisation within the education sector on a temporary 12 week contract with a possibility of going permanent.

Customer Service Advisor, Home Based.

Hours: 37 Hours per week (Monday to Friday - 8:30AM to 5:00PM)

Salary: £14.00ph

Start Date: Immediate

What are the benefits from working for Adecco & the client?

  • A competitive salary, leave entitlement and pension scheme

  • Career development opportunities

  • A full induction and on going quality training

  • Flexible working hours

  • Managed work loads with regular supportive and reflective supervision

  • Candidate of the month incentives for £'s

  • Perks at work - discount vouchers and collect points to spend!

  • Support programmes with a 24/7 helpline

  • Eye care vouchers

  • Competitive pension scheme

The successful candidate will carry out the following role:

  • Contacting clients via the phone to discuss the School breakfast programme.

  • Effectively and efficiently recruit schools to deliver the School Breakfast programme in order to reach every child at risk of hunger and ensuring breakfast is a valued and integral part of the school day

  • Share knowledge, ideas, feedback and evidence of good practice with schools to inspire and encourage delivery of the breakfast provision

  • Work in close partnership with the breakfast staff and colleagues in the programme to collect and evaluate data to evidence the impact of delivering breakfast provision

  • Carry out timely and effective recruitment process with each school which may involve discussions with key school staff, and support them to overcome challenges and barriers, applying confidence and innovation

  • Provide support to schools to better engage with students, parents/carers and the wider school community to optimise the take up of breakfast within the school

  • Develop a good understanding of targets, KPI's and milestones, in line with the delivery plan

  • Maintain regular contact with schools during the recruitment process, respond swiftly and efficiently to queries and concern, fostering a trusting and confident relationship.

  • Attend regular team meetings and share ideas and experiences to promote best practice and develop a cohesive and supportive team, all striving to evidence the key objectives of the programme.

Is this role for you?

  • Experience of working in customer service environments or experience of being first point of contact and providing high quality support

  • Ideally an understanding or awareness of working in an educational setting or in partnership with schools or other educational providers and knowledge of how schools operate is preferred

  • Appropriate awareness / understanding of the importance of child health and nutrition

  • Demonstrable ability to prioritise, plan, organise and manage a varied workload, in order to meet targets, while addressing challenges efficiently and promptly with excellent IT skills, experience of using Microsoft office packages and ability to input information into a database

  • Ability to problem solve, applying creativity and innovation

  • Ability to work as part of a dispersed team and to make an effective contribution

If you are interested in this role please apply via the link.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Chloe Watts