Customer Service Advisor

  • Location
    Skelmersdale, Lancashire
  • Salary
    £ 19500 - £ 20475 / Year
  • Category
    Sales & Retail - Customer Service Advisor
  • Job type
  • Industry
    Sales and Retail
  • External Reference

Ajilon - Customer Service Advisor

Job Title: Customer Service Advisor

Duration: Fixed Term Contract (FTC) 6 months Ajilon Consultant (See below)

Location: The Co-operative Bank, Skelmersdale WN8 6NY

Interviews: Video Interviews

Start: September & October start dates

Salary: £19,500 PAYE (Pro rata) + 5% Bonus

35 hours per week

Rotating shift patterns; Monday to Friday 09:00-17:00

A market leading Financial client (The Co-operative Bank) based in Skelmersdale requires an accomplished customer service advisor to join them for an exciting and interesting engagement.

For this opportunity you will be an employee of Ajilon working on site at The Co-operative Bank; whilst being rewarded with a strong salary, holidays, pension and more!

The Role:

You will be working as part of our strong front line team, mastering the banking systems and solving customer problems (full training provided) If you can bring customer service experience at any level, we are offering a brilliant opportunity to join the award winning team, learning The Co-operative Banks industry recognised customer first approach.

Do you enjoy looking after customers and have a passion for delivering great service? Would you like to work in a flexible and supportive environment with ample development opportunities? … If so, we would love to hear from you!

  • Answer inbound customer service line

  • Providing customers to up to date and accurate information on existing and new products

  • Log new customer calls on the appropriate works system, ensuring client priorities are met, while recording accurate quality data.

  • Responding to daily email traffic internal customers and clients

  • Working towards day to day KPIs

  • Following a SOPs process to support existing customers with their general enquiries

  • Ensuring that all internal work systems are updated accurately and in a timely manner.

Key Skills & Experience:

  • Customer service experience either over the phone or face to face

  • Confident building report with customers

  • Customer centric behaviour

  • Excellent communication skills

  • Ability to multitask and prioritise

  • Passion, energy & enthusiasm

  • Excellent listening and problem-solving skills

  • The ability & desire to work in a fast-paced environment

  • Strong IT Skills

**Ajilon Consultant**

You will be an integral part of Ajilon (Adecco), a FTSE500 Global organisation with over 52 clients and sole supplier to the biggest organisations in the country and the world. You will be employed by ourselves as an Ajilon Consultant working onsite with our client where you will receive a regular salary, pension contributions, holiday and sick pay, plus a number of additional benefits such as medical insurance, income protection, critical illness and life insurance, access to our discounted benefits website and library of online training materials and future career and certification opportunities.

This great opportunity is being offered on a PAYE basis which means an LTD/Umbrella company cannot be used.

If you think you have the experience and you would like to become an employee of this fast-growing business unit within Ajilon please apply with your CV right now for swift consideration!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

To speak to a recruitment expert please contact Joel Womsley