Customer Service Advisor

  • Location
    Smethwick, West Midlands
  • Salary
  • Job type
    Temporary contract
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Office and Secretarial - Office Assistant

Customer Service Advisors Wanted!

Pay Rate £11.00ph

Based in Smethwick


50/50 Hybrid working

Minimum 8 week temporary contract - potential permanent contracts for the right people.

Monday - Friday 37.5 hours - Weekly rotation.

  • 8.00am - 4.00pm

  • 10.30am - 6.30pm

**Start date - Monday 11th July 2022**

Role Summary

  • Acting as the first point of contact to both internal and external customers

  • Managing incoming telephone calls/queries to client SLA standards

  • Managing outgoing telephone calls/queries where necessary

  • Managing customer e-mails to both SLA and Quality standards.

  • Logging incoming calls and emails into incident ticketing tool

  • Provide initial assessment of all incidents/requests, attempt to resolve or refer to other support areas.

  • Maintain detailed and accurate records of actions taken to support the incidents resolution

  • Maintain clear communication lines in line with company guidelines

  • Identify major incidents and escalate where required

  • Monitor all outstanding tickets

Essential/Minimum Criteria

  • Solid and clear experience in providing 1st class customer service

  • Basic PC/literacy skills - confident use of MS Word, Excel and Outlook to a basic standard. Ability to create new letters, use spread sheets to capture and store data in a clear and logical manner.

  • Ability to communicate with people at all levels (from end user to client).

  • Ability to take ownership of incidents

  • Willingness to provide flexibility with shift rota patterns, as required by the business

If the above sounds of interest, please apply directly to the advert with your most up to date CV to best demonstrate your experience - Applications will be sifted through daily.

Adecco are an equal opportunities employer.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Yasmine Davis