Customer Service Advisor

  • Location
    Stevenage, Hertfordshire
  • Job type
    Temporary contract
  • Industry
    Defence and Military
  • External Reference
    JN-072021-197414
  • Category
    Public Sector - Social Care

Customer Service Advisor role taking inbound and conducting occasional outbound calls for Serco- Herts County Council services.



As a Customer Service Advisor you would be taking all of the inbound calls for Herts County Council services, such as:



  • highway maintenance,

  • blue badge services (renewing, applying etc)

  • library services (any fees / fines to pay, information about memberships / services) and other HCC calls.


Agents also take social calls, which can be challenging and will include sensitive details about child service cases - therefore a DBS is needed for the role.

The role is based onsite in Stevenage, Site Location: Serco, Abel Smith house, Gunnelswood Road, Stevenage, SG1 2ST


The centre is open 8AM-8PM Mon-Saturday.
Rota will be 7 hours x 5 days/week, including 1 Saturday in every 4 (every 3 if busy/required)
Salary £18,000/year - this is temp to perm, 6 months with Adecco then the opportunity to go permanent with Serco after this time.



The focus is on full time employment; however we can also accept a small amount of candidates that want a part time role.

From day one working with Adecco, you will have the same benefits as Serco staff:



  • access to the canteen

  • free parking

  • staff lockers and facilities

  • same salary


Multitasking is required to type notes / pin the map whilst speaking to the customer.
Serco provides 5 days full training, including system use, call listening and mock examples.


Training will start at 10 am on your first day and continue through the week with a 9 AM start time


Our offices are Covid secure:


In line with the government guidelines, you will need to wear a face covering / shield at all times when moving around the building. Please adhere to social distancing. You will not need to wear your mask/shield when situated at your desk. Masks can be supplied by Serco.











Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

To speak to a recruitment expert please contact Catalina Hajek