Customer Service Advisor

  • Location
    Stoke-On-Trent, Staffordshire
  • Salary
  • Category
    Office and Secretarial - Data Entry
  • Job type
    Temporary contract
  • Industry
    Office and Secretarial
  • External Reference

Adecco Stoke are looking to recruit experienced Customer Service Assistants to work for our well established client based in Stoke, ST1 area. Immediate start required. Working Monday-Friday only shifts between 8.00am and 6.30pm, candidates must be flexible if needed. Successful applicants will be responsible for customer service, data entry and updating systems. You will be require to have excellent attention to detail and ability to work well with others.

Role Summary:

  • Acting as the first point of contact to both internal and external customers

  • Managing incoming telephone calls/queries to client SLA standards

  • Managing outgoing telephone calls/queries where necessary

  • Managing customer e-mails to both SLA and Quality standards.

  • Logging incoming calls and emails into incident ticketing tool

  • Provide initial assessment of all incidents/requests, attempt to resolve or refer to other support areas.

  • Maintain detailed and accurate records of actions taken to support the incidents resolution

  • Maintain clear communication lines in line with company guidelines

  • Identify major incidents and escalate where required

  • Monitor all outstanding tickets

Essential / Minimum Criteria:

  • Solid and clear experience in providing 1st class customer service

  • Basic PC/literacy skills - confident use of MS Word, Excel and Outlook to a basic standard. Ability to create new letters, use spread sheets to capture and store data in a clear and logical manner.

  • Ability to communicate with people at all levels (from end user to client).

  • Ability to take ownership of incidents

  • Willingness to provide flexibility with shift rota patterns, as required by the business

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Rebecca Hilditch