Customer Service Advisor

  • Location
    Sunderland, Tyne And Wear
  • Category
    Procurement & Supply Chain - Customer Service
  • Job type
  • Industry
    Transport and Logistics
  • External Reference

Adecco Sunderland has a fantastic opportunity to join a well-established company who is experiencing a period of expansion and is therefore looking for a Customer Service Advisor to join their team on a permanent basis based in Sunderland.

My client offers a competitive salary depending on experience + bonus.

To professionally manage all aspects of the packaging process to complete a deal for payment. Providing a prompt, efficient and professional service to internal and external customer at all times. Working in a team orientated environment assisting colleagues in achieving team and business objectives to challenging deadlines.

This is an office based customer service / experience role and duties will include:

  • Receipt and processing of customer orders, as well as documenting all relevant information and undertaking general administration duties.

  • Regular customer communication in relation to delivery lead times and other information requested, whilst also effectively handling and processing day to day enquiries.

  • Liaising with our sales team to help maximize potential sales opportunities, whilst also logging and processing any Customer Complaints, including assisting in investigations.

  • Undertake any reasonable tasks or duties assigned by the Commercial Manager from time to time, related to the effective and efficient performance of the job, and providing they are within the post holders skills and ability.

As a Customer Service Advisor, you should be able to demonstrate a relevant background in a similar office-based customer support role and possess the following:

  • A confident and professional telephone manner, along with a strong customer focus and experience of dealing with customer complaints

  • Accurate data entry/order processing skills and a good all-round level of PC literacy, coupled with the ability to learn new systems

  • A diligent and highly organised approach, coupled with plenty of initiative and a passion for delivering a superior level of customer service

  • Good relationship building skills, plus the ability to work as part of a team and independently

In return, my client can offer an attractive salary and benefits package, which includes company pension scheme, 25 days' holiday (including the option to buy & sell) and free parking, as well as excellent training and development schemes.

The Ideal Candidate will have:

  • Exceptional written and oral communication skills;

  • The ability to work under pressure and to tight deadlines, prioritize tasks and work under pressure;

  • Excellent organisational and time management skills;

  • Excellent interpersonal skills;

  • The ability to work on your own initiative;

  • Attention to detail;

  • Flexibility and adaptability to juggle a range of different tasks and to meet deadlines;

Adecco UK are an equal opportunities employer.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Kirstie Hudson