Customer service advisor

  • Location
    Sutton Coldfield, West Midlands
  • Salary
  • Category
    Sales & Retail - Customer Service Advisor
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

Excellent Opportunity Available

Customer Service Administrator


Temp to Perm role

Sutton Coldfield

Our market leading client based in Sutton Coldfield are currently recruiting t for a customer service advisor to join their friendly team.

The role is starting ASAP on a temporary contract, However, depending on performance the role has a possibility of a permanent contract


  • Key Duties

    • Challenge processes for efficiency, improvements and customer satisfaction.

    • Respond to emails via the Customer Service Inbox.

    • A point of contact for a dispute which has been escalated to a senior level.

    • Checking for fraudulent orders.

    • Process refunds/ exchanges and dealing with out of stocks.

    • General email enquiries (tracking orders, invoicing etc.)

    • Liaising with couriers - deliveries and raising investigations.

    • Release pending orders.

    • Dealing with discrepancies where necessary (Damage, missing items).

    • Adhoc duties.

    Hours - 9.00 am to 5.00 pm

    Lunch - 1 hour

    Parking on site

    Salary £23,500 to £24,500 depending on experience - This will be a salary increase if taken on permanently

The Ideal Candidate

� Experience of handling customer queries

� Show great customer service, professionalism alongside resilience on phone calls

� Impeccable telephone manner

� Available to work Monday - Friday

� Available ASAP

If the above role sounds of interest, please apply directly to the advert or call 0121 354 2749 for further details

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Emily Willetts