Customer Service Advisor

  • Location
    Uxbridge, Greater London
  • Salary
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Hospitality, Tourism & Travel - Hospitality, Tourism & Travel

Adecco are proud to be partnered with one of the UKs leading cruise operators, to recruit Customer Service Advisors who are as passionate about travel as they are.

Customer Service excellence is their priority, and you could be part of their customer facing team based from their modern and spacious offices in Uxbridge, with flexibility for hybrid working, earning £22000p/a.

As an ambassador for their excellent cruise holidays, a passion for travel is essential for this role. You must be relatable, friendly and be right there ready to help your customers when they need it.

What do we need from you?

  • High standard of customer service, and experience in customer relations

  • Good IT skills

  • Able to write emails in a clear and professional format

  • Able to maintain excellent customer service under pressure

  • A professional and friendly phone manner

What can we offer in return?

  • Salary of £22000p/a

  • Regular financial incentives for top performers

  • 29 holidays per year (including Bank Holidays)

  • Free parking on-site

  • Modern and specious office on a well serviced business park

  • Employee Friends & Family Discount

  • Health Insurance

  • Pension Plan

  • Life Insurance

The Details

  • Either a Mon-Fri shift pattern or Mon-Sun shift pattern depending on team

  • Standard office hours (no shifts finish later than 1800)

  • At least one full weekend off per month

  • Office based or Hybrid (2 days WFH and 3 days office based)

  • 4 week in-office training period when starting

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Josh Popat