Customer Service Advisor

  • Location
    Warwick, Warwickshire
  • Salary
    £ 18000 - £ 19000 / Year
  • Category
    Sales & Retail - Customer Service Advisor
  • Job type
  • Industry
    Sales and Retail
  • External Reference

An exciting opportunity has arisen for an enthusiastic and positive Customer Service Advisor to join my client, an innovative insurance solutions organisation based in Warwick.

This is a permanent, full-time role working Monday to Friday, 8.30am-5.00pm, with 25 days annual leave per annum (plus bank holidays and statutory public holidays).

To succeed in this role, you must have a passion for excellent Customer service, great interpersonal skills and an enthusiastic and positive manner. You will be rewarded and recognised for your contribution in a fast paced but fulfilling environment.

Duties and Responsibilities

  • Provide Customer service, administration and general support to customers via inbound and outbound phone calls, live chat, e-mail, white mail or other communication methods

  • Handle Customer enquiries with appropriate and timely follow through

  • Document all Customer interactions and tasks immediately and accurately within the relevant CRM systems

  • Satisfactorily complete all mandatory / regulatory training

  • Act as a liaison between technical and support departments and Customers

  • Outbound calling to some existing customers with policy or claims updates

  • Assist with and provide accurate input for various reports and spreadsheets

  • General back and front office administration

  • Maintain and achieve all department and personal KPI's, Objectives and Customer Satisfaction measures

  • Adhere to all Health and Safety rules and regulations and to the company core values / mission

  • Must be flexible and available to work occasional overtime during busy periods and shifts between the hours of 8am and 8pm Monday - Friday.

The Ideal Candidate:

  • Excellent time management, attention to detail, problem solving and organisational skills

  • Excellent computer navigation and data entry skills with the ability to access / input data from multiple sources efficiently, whilst interacting with Customers

  • Passion to deliver high level of customer service

  • Strong written and verbal communication skills

  • Strong team player

  • Enthusiastic, empathetic, positive, resourceful and resilient under pressure

  • Minimum English and Maths grade c or above at GCSE level or equivalent

  • Previous customer service, contact centre or related experience.

  • Must be fully computer literate with experience of using Microsoft Office

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Katie Mccabe