Customer Service Advisor - Work from home

  • Location
    Prescot, Merseyside
  • Salary
    £10.18/Hourly
  • Job type
    Contractor
  • Industry
    Call Centre and Customer Service
  • External Reference
    CC-WFH-PHX
  • Category
    Public Sector - Public Sector

Call Centre Customer Service Advisor - DWP


Fed up with the commute to the Office? Would you like to be free of morning traffic jams and evening rush hour? We have the role for you!! We are offering full time opportunities working from home!


Do you have a passion for excellent customer service and enjoy helping people? Are you looking for job security and career opportunities working for a leading provider of outsourced customer services solutions? Do you enjoy great job satisfaction, ensuring customer needs are at the heart of your interactions and that all queries are positively resolved?


If you answered yes to all of the above, we want to hear from you today!


Adecco are working in partnership with Serco to recruit candidates to work as Universal Credit Helpline Advisors from the comfort of your own home.


The role involves taking in-coming calls from the general public with regards to all manner of queries around their UC benefits. This is an open ended temporary position, with no defined end date. The opening hours of the Helpline are 8am - 6pm (Mon-Fri) and you would work a 35 hour shift pattern across these opening hours.


Packages includes: 



  • An amazing 34 day's holiday

  • Potential to secure a permanent role offering excellent career potential and progression.

  • Benefits Scheme to include online shop discounts, gym membership, eye care vouchers and much more

  • Wellbeing benefits

  • A great starting hourly pay rate of £10.18 per hour

  • Laptop provided


We're eager to hear from candidates who have a passion for helping others and are confident on the telephone taking inbound calls.


If this sounds like the job you are looking for, click apply today!











Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy












To speak to a recruitment expert please contact Chloe Cullen