Customer Service Advisors

  • Location
    Aylesbury, Buckinghamshire
  • Salary
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Office and Secretarial - Office and Secretarial

Our client based in Aylesbury are looking to recruit experienced Customer Service Advisors to join their very busy team, delivering excellent customer service to their clients. A flexible approach to working in a contact centre is essential to ensure that the companies KPI's and deadlines are achieved. The ability to build lasting relationships is fundamental to enhance the customer experience.

Duties will involve:

  • To handle inbound / outbound calls efficiently with a customer centric approach and ensuring that the best solutions are created to meet the needs of the customer and the organisation

  • To deliver a high standard of customer service on a day to day basis in accordance with agreed policies, procedures and strategies

  • Provide high levels of customer care across all services to both internal and external customers and stakeholders

  • To provide an educational and professional service by actively promoting and upselling a broad range of products and services

  • Collation and provision of customer feedback into the Quality Management System

  • Effective resolution of complaint handling by identifying and assessing customers' needs to achieve complete satisfaction

The office environment offers contemporary facilities and a wonderful environment in which to work and learn, with access to a premium learning platform. You must be willing to work both home based and in their offices in Aylesbury.

In return our client offers an excellent benefits package which includes 23 days holiday plus bank holidays, 1 day off in December for Christmas shopping, health insurance, pension scheme, free onsite parking, hybrid working and a 35 hour working week!

If you would like to find out more information about this exciting opportunity, please contact Adecco Aylesbury on 01296 428782 or apply via this job site.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Madison Saw