Customer Service Advisors

  • Location
    Glasgow, Glasgow City
  • Salary
  • Category
    Hospitality, Tourism & Travel - Travel & Tourism Services
  • Job type
  • Industry
    Hospitality, Tourism and Travel
  • External Reference

Adecco are currently recruiting 2x Customer Experience Advisors to join a well-established team within a very reputable organisation based in Glasgow City Centre. This is a temporary 12 week position with opportunity to potentially get extended.

Pay rate: £9.23 + benefits, including free travel.

Hours of Work: 37.5 hours per week comprising of any 5 out of 7 days.
Shifts between: Monday and Sunday: 7am - 10pm.

We are looking to speak to candidates with strong written and verbal communication skills with a passion for delivering a high level of customer service.

In this role, you will be responsible for engaging with a variety of customer's by telephone and email aiming to resolve the customer's queries at the first point of contact. You will be required to liaise with relevant internal and external stakeholders, and utilise appropriate information systems, to ensure the customer's query is resolved in a professional and timely manner.

Principal Accountability's:

  • Respond to correspondence from customers within the agreed timescales.

  • Offer the customer, wherever possible, a personalised service and maintain a professional tone in all communication with customers.

  • Aim to resolve the customer's query at the first point of contact. If this cannot be achieved, then keep the customer regularly updated with the progress of their query.

  • Keep track of responses and actions needed from colleagues to ensure the customer receives an answer to their query promptly.

  • By engaging with the customer, educate them on the facilities available to them, encouraging them to self-serve.

  • Perform additional administrative duties as required.

  • Comply with all procedures and required timescales as directed.

  • Establish relationships with internal and external stakeholders to ensure the customer's query is responded to in a timely manner

  • Handle difficult situations and complaints in a professional manner

Required Skills & Experience:

  • A strong ability to deliver excellent customer service with a proven track record within a similar customer service role.

  • Strong communication skills - both written and verbal.

  • Strong time management skills in order to meet tight deadlines

  • Excellent organisational skills.

  • Strong problem solving skills.

  • An investigative intellect.

  • The ability to be flexible and stay calm under pressure.

  • Excellent computer skills

Interviews are being held this week with a starting date of Monday 14th October.

If you think this opportunity could be for you, please apply today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Nikki Mclean