Customer Service Agent

  • Location
    Blanchardstown, Dublin
  • Salary
  • Category
    Sales & Retail - Call Centre
  • Job type
  • Industry
    IT and Telecoms
  • External Reference

Job Title : Assistance Co-ordinator

Reporting to : Team Leader

Department : Operations

Objective of the Role
To respond to all incoming telephone calls in a polite and efficient manner to ensure the highest level of customer service in line with the company standards.


Shifts based on a 35 hour week - between the hours of Monday to Friday 08.00 - 20.00, Saturday 09.00 - 19.00 and Sunday 10.00 - 18.00

Main Duties

� To answer incoming motor, property and medical assistance telephone calls.

� To provide the caller with all relevant information and services.

� To dispatch assistance work to the appropriate network contractors or recovery agents.

� To make follow up telephone calls on all property assistance cases to establish customer satisfaction.

� Make follow up telephone calls to the recovery agents to confirm fault and outcome before closing all motor assistance files.

� To ensure that all client information is simultaneously entered onto the database.

� To handle claims notifications and out of hour customer service calls for Corporate clients and their customers.

� To perform such administrative tasks as appropriate to your files/calls.

� To inform the Supervisor/Manager of any calls that may become problematic.

� To carry out additional duties and ad hoc projects as requested by the Supervisor/Manager.

You will also be responsible for the following;

Health & Safety

� To ensure that your work area is kept safe and tidy at all times.

� To notify your supervisor/Manager of any Health & Safety issues which may cause harm to fellow employees.


� To advise your supervisor of any areas of work which you feel require you receive any additional training.

� Be available for training on new schemes/policy changes and skills as required.

Quality Management System

� To work as a member of a team within the quality system and follow all documented quality procedures and instructions.

Key Performance Areas

� To work towards achieving 100% on all Key Performance Area targets set for the department.


� To actively participate in and contribute towards the monthly team meetings and one-to-one assessment sessions and the annual appraisals.

Adecco Ireland is acting as an Employment Agency in relation to this vacancy.

Please apply with your CV to: Ian Cleary