Customer Service Agent

  • Location
    Norwich, Norfolk
  • Salary
  • Category
    Office and Secretarial - Office and Secretarial
  • Job type
  • Industry
    IT and Telecoms
  • External Reference

We are currently looking for a Customer Service Agent to join one of our clients based in Norwich.

We are looking for confident and tenacious individuals who are able to think quickly and have the ability to problem solve...

To work as part of a team supporting a wide verity of account management this is a Full Time position working hours are between 9am to 5pm Monday to Friday.

Please note this position is to start ASAP.

this is an excellent opportunity for someone looking to make their mark within an expanding telecommunications company.

Job Description

Taking calls from customers inputting customer details and dealing with any enquiries
Running credit checks on customers
Scanning documents and uploading files
email correspondence
liaison with internal staff members
Data entry onto the in-house database
Call handling and customer service on a substantial level

Processing customer device orders

Person Specification
Good customer service skills
Accurate data entry skills and good attention to detail
Aptitude to learn new skills as you will be trained on the job
Good MS Office skills including a strong knowledge of excel
Office based experience would be a preference

If you are interested in this position, please apply accordingly with your most up to date CV and a consultant will be in touch.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Please apply with your CV to: Charlotte Aldridge