Customer Service Agent

  • Location
    Redhill, Surrey
  • Job type
    Temporary contract
  • Industry
  • External Reference
  • Category
    Sales & Retail - Customer Service Advisor

Adecco are hiring customer service advisors to join our large, global clients call centre team to deliver excellent customer service!

Role: customer service agent

Location: Redhill, Surrey (close to station)

Duration: 3 months

Hours: 36.5

Main responsibilities

  • To deal with all incoming communication and where appropriate, resolve within Company Policy and service levels.

  • To develop and maintain appropriate knowledge in products, procedures, policy, legislation and technology.

  • To liaise with customers, branches and other departments to ensure the provision of a quality service within given service levels.

  • To ensure all customer related data is accurately recorded and always factual.

  • To show a positive attitude to all team members by being loyal and fully committed to team objectives.

  • To undertake all other tasks and responsibilities as requested by the Line Manager

  • Demonstrate flexibility and the ability to work within all areas of the department, to cover seasonal peaks in volume of work and as workload dictates.

Personal Characteristics required

  • Excellent Customer Services skills

  • Ability to communicate effectively by letter, email and telephone, in order to achieve clarity amongst colleagues and for our customers.

  • High level of listening skills and the ability to determine relevant information

  • Ability to prioritise and multi task.

  • Ability to adapt to change

  • You will be required to work 1 weekend in 4 on a rota'd basis

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Nafala Ward