Customer Service Agent

  • Location
    Skelmersdale, Lancashire
  • Salary
    £ 19500 - £ 20475 / Year
  • Category
    Sales & Retail - Customer Service Advisor
  • Job type
  • Industry
    Sales and Retail
  • External Reference

Ajilon - Customer Service Advisor

Job Title: Customer Service Advisor

Duration: Fixed Term Contract (FTC) for an initial 6 months as an Ajilon Consultant (See below)

Location: The Co-operative Bank, Skelmersdale WN8 6NY

Interviews: Video Interviews

Start: September & October start dates

Salary: £19,500 paid as a monthly salary on a PAYE basis+ 5% Bonus (Pro rata)

35 hours per week

Monday to Friday 09:00-17:00

A market leading Financial Services company (The Co-operative Bank) based in Skelmersdale requires an accomplished Customer Service Advisor to join them for an exciting and interesting opportunity.

For this role you will be an employee of Ajilon working on a Fixed Term Contract basis on-site at The Co-operative Bank; whilst being rewarded with a generous salary compensation package including; paid, holidays, pension and more!

The Role:

You will be working as part of the front line team, mastering the banking systems and solving customer problems (full training provided). If you can bring customer service experience at any level, we are offering a brilliant opportunity to join the award winning team, learning The Co-operative Bank's industry recognised 'customer first' approach.

Day to day tasks of the role include;

  • Answering customer calls made inbound into the service line

  • Providing customers to up to date and accurate information on existing and new products

  • Logging new customer calls on the appropriate works system, ensuring business priorities are met, while recording accurate quality data.

  • Responding to daily email traffic from both customers and internal colleagues.

  • Working towards day to day KPIs

  • Following a clear and structured framework process to support existing customers with their general enquiries

  • Ensuring that all internal work systems are updated accurately and in a timely manner.

Key Skills & Experience:

  • Customer service experience either over the phone or face to face

  • Confident building report with customers

  • Customer centric behaviour

  • Excellent communication skills

  • Ability to multitask and prioritise

  • Passion, energy & enthusiasm

  • Excellent listening and problem-solving skills

  • The ability & desire to work in a fast-paced environment

  • Proficient Microsoft Office Applications experience

Overview of working as an Ajilon Consultant

To find out more about working for Ajilon, please see this short video:

You will be an integral part of Ajilon (part of The Adecco Group), a FTSE500 Global organisation with over 52 clients including some of the largest organisations in the UK and globally . You will be employed as an Ajilon Consultant working on-site with our client where you will receive a monthly salary, pension contributions, holiday and sick pay, plus a number of additional optional benefits such as medical insurance, income protection, critical illness and life insurance,. In addition to this, you'll also have access to our benefits programme offering a multitude of retail and well-being discounts and library of online training courses and future career progression across our wider client base, plus an opportunity to apply for company funded certification and accreditation opportunities.

This great opportunity is being offered on a PAYE basis which means an LTD/Umbrella company cannot be used.

If you think you have the experience please apply with your CV right now for swift consideration!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

To speak to a recruitment expert please contact Joel Womsley