Customer Service Agent (Technical Support)

  • Location
    Wakefield, West Yorkshire
  • Salary
    £22,000.00/Year
  • Job type
    Permanent
  • Industry
    Consultancy
  • External Reference
    JN-012022-227846
  • Category
    Office and Secretarial - Administrative Assistant

Do you have a passion for delivering excellent customer service?


In this role you will be first point of contact to customers throughout the UK, this requires you to provide support and order goods on request.


Duties:



  • Provide the best in customer experience.

  • Handle telephone calls, emails promptly and efficiently

  • Process orders

  • Remote problem solving, supporting customer with diagnosing and resolving issues.

  • Raise requests to technical help desk teams and/or book engineers to attend customer sites

  • Input data to CRM system.

  • Other reasonable tasks in support of the wider team



You will have:



  • Excellent customer service skills

  • Good IT skills and a strong willingness to learn

  • Well organised


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Lisa Telford