Customer Service Agent

  • Location
    Wolverhampton, West Midlands
  • Salary
    £ 9.5 - £ 10 / Hourly
  • Category
    Office and Secretarial - Office and Secretarial
  • Job type
  • Industry
    Office and Secretarial
  • External Reference


Customer Service Advisor

Based in Wolverhampton

£9.50 per hour (+ weekend allowance)

This is a temporary ongoing role that involves shift work, covering 7 days per week.

Service hours are covered between 6.00am - 11.00pm, shift patterns will vary.

Some flexibility around exact scheduling pattern is required to ensure service levels are maintained.

Interviews are being held ASAP!

Job Responsibilities:

  • Acting as the first point of contact to both internal and external customers

  • Managing internal and external calls and emails consistently

  • Logging incoming calls and emails into incident ticketing tool

  • Provide initial assessment of incidents/requests, attempt to resolve or refer to other support areas.

  • Maintain accurate records of actions taken to support the incidents resolution

  • Consistently complying with company guidelines

  • Identify major incidents and escalate where required

  • Monitor all outstanding tickets

Essential/Minimum Criteria:

  • Experience within a similar role is essential - ideally a minimum of 12 months

  • Basic knowledge of MS Word, Excel and Outlook.

  • Ability to create new letters, use spread sheets to capture and store data in a clear and logical manner.

  • Ability to communicate with people at all levels (from end user to client).

  • Willingness to provide flexibility with shift rota patterns, as required by the business

If the above is of interest, please simply apply directly to the advert with an UP TO DATE CV to best demonstrate your relevant skills/experience.

We look forward to hearing from you!

The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Please apply with your CV to: Kathryn Brookes