Customer Service Agents

  • Location
    Ebbw Vale, Blaenau Gwent
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Sales & Retail - Customer Services

Hi, Adecco UK are recruiting for Customer Service Agents to work for one of our prestigious clients at a site based in Ebbw Vale! This is a full time, hybrid role allowing you to work four days from home and only one day in the office per week.

Title: Customer Service Agent
Pay: £10.27ph
Location: Ebbw Vale
Duration: 6 months (potential to be extended)
Hours: 37 hours per week (hybrid)

Job Description

* Always be passionate about delivering a low effort customer experience and driven to resolve queries at first point of contact
* You will be accountable for the safety and accuracy of your customers data by following correct guidance and using internal company systems
* Be proactive in looking for ways in which you can improve your customers experience by suggesting solutions and improvements
* Job Description Summary
* Provides customer services relating to sales, sales promotions, installations and communications | Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws | Develops organization-wide initiatives to proactively inform and educate customers | Develops improvement plans in response to customer surveys

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Ben Coles