Customer Service and Planning Support

  • Location
    Sudbury, Suffolk
  • Salary
  • Category
    Procurement & Supply Chain - Planning & Inventory
  • Job type
  • Industry
    Procurement and Supply Chain
  • External Reference

Job Title: Customer Service and Planning Support

Location: Sudbury

Duration: 12 months

Pay rate: £13.60

Working hours: Monday - Thursday full days, Friday half days (start time anywhere between 7am - 9am, then work 8 hours). 37.5 hours worked per week

Job Description

We are looking for a Customer Service and Planning Support to assist with the day-to-day customer service activities for items manufactured and shipped from Sudbury to ensure 100% customer satisfaction as well as supporting our Material Planners with the purchasing of materials according to the production schedule, customer orders and forecast.

What are my responsibilities?

  • To be the key contact for customer services related tasks in Sudbury and responsible for providing 100% service levels to all Distribution Centres/ customers within the organisation and as well globally for all product lines

  • Communicate potential service issues around the supply in a clear and timely manner to all stakeholders

  • Ownership of the Customer Services Inbox to ensure timely and proactive communication

  • Coordinate product returns from our Distribution Centres, while adhering to internal procedures and ensuring clear and accurate processing in the ERP system for audit purposes

  • Manage customer complaints in a professional manner and resolve as quickly as possible

  • Ensure replenishment orders are placed within the arranged lead times and as per the agreed S&OP, reviewing the data on a frequent basis and communicate between the Global Demand Planning team and Distribution Centres/ customers to reflect true data

  • Provide 100% accuracy to all customer services related tasks

  • Responsible for the purchasing of raw materials;

  • Support site by taking ownership of various reports and metrics to ensure optimised inventory and service levels are met

  • Reporting on key metrics and providing visuals and information at daily stand up meetings to communicate any potential issues

  • Reacting to changes in supply to ensure contingency and recovery plan available in a timely manner and any issues escalated as appropriate, with labour and material requirements communicated throughout

  • Review usage, lot sizes and lead times to ensure master data is correct and allows for efficient planning

  • Responsible for the timely resolution of: return of non-conforming goods, invoice queries or other supply issues

  • Working with Commodity Managers, Project Owners and other departments to support existing, replacement and new product requirements.

  • Provide assistance across all areas of the supply chain, including Materials and Production

  • Constantly question current practices identifying improvement opportunities and implementing process changes with management and Business Excellence support

What do I need to qualify for the role?


  • Sound understanding of an SAP ERP system and MRP

  • Highly organised and results oriented

  • Open Communication - ability to communicate clearly in both written and verbal forms, influence and engage across global, cross-functional groups

  • Customer focused mind-set

  • Strong problem-solving skills

  • Bias for Action - ability to work in fast pace while retaining strong attention to detail and making decisions

  • Ability to work effectively in teams

  • Comfortable with Microsoft Excel and data analysis


  • Over 1 year experience in a similar role

  • Familiar with lean concepts and tools

  • Ability to drive and deliver new initiatives and process improvements

  • Broad knowledge in material planning from a manufacturing environment

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

To speak to a recruitment expert please contact Courtney Simonds