Customer Service Assistant

  • Location
    Basingstoke, Hampshire
  • Category
    Sales & Retail - Customer Services
  • Job type
    Contractor
  • Industry
    Sales and Retail
  • External Reference
    JN-032020-123047

Customer Service Assistant


Excellent opportunity - weekly pay!



Adecco UK are currently seeking committed and Safety conscious staff to work as Gate line Assistants!


Our Gate line Assistants, will provide a First-class service to our customers whilst ensuring their safety at all times.


They will Pro-actively seek to help customers through clear communication to pass through the station whilst effectively managing the Automatic Gates.


You will often be the first person and the last person our customers meet on their journey, therefore your role as gate line assistant is vital in upholding the safety and service to all customers!


You may be required at times to undertake roles such as bus replacement, crowd control and ticket checking. You will be based at your nearest station however there will be times you will be required to travel at other stations, a FREE duty pass will be provided to you to enable free travel!



Responsibilities:


. Effectively operate the gates ensuring the safety of all who pass through them.


. Delivering excellent customer service by responding to customer enquiries as quickly and efficiently as possible.


. Report any incidents and undertake measures to ensure the safety of the station.


. Undertake ticket checks and pass any irregularities to Revenue Protection.


. Wear uniform and I.D badge when working on shift and travelling to and from that shift


Experience:


We are looking for people who have a strong background in Customer Service. You need to be an effective communicator as this is a customer facing role and some of the situations you are dealing with may be difficult ones therefore, excellent listening skills are required.


After successful interview stage, training will be for 3 days, which you will also be fully paid. Training will be given in all aspects of the role.



Full-time, Ongoing contracts:


Shift Patterns: 06:00- 14:00, 08:00-16:00. 14:00- 22:00



TO APPLY - Please apply with a up to date CV.

Candidates will ideally show evidence of the above in their CV in order to be considered.

Please be advised if you haven't heard from us within 72 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer



If you wish to register with us for future opportunities in your area, then please follow the link below.



https://connect.adecco.co.uk/s/login/?startURL=/CandidateRegistration












Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy












Please apply with your CV to: Rebecca George