Customer Service Assistant

  • Location
    Castle Cary, Somerset
  • Salary
  • Job type
    Temporary contract
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Transport & Logistics - Rail Transport

Adecco are recruiting on behalf of a train operating company in Castle Cary train station, to help with the Glastonbury festival. The main tasks of the role are dealing with customers within a station during a high profile event. You would be responsible for ensuring the safety of customers when entering and leaving the station by providing a high standard of customer care and support to colleagues. Full training is provided and fully paid.

  • Job Type: Contract

  • Salary: £10.00 per hour

  • Start date: 22nd - 27th June - various hours available between 8am - 8pm

You will need to be aged 18 or over, a confident communicator who is a team player with the drive to provide a friendly and professional service at all times.

Responsibilities will include but not limited to:

  • Provide a high standard of customer care

  • Greeting, assisting and directing people attending the event

  • Ensure the safety of customers when entering and leaving the establishment

  • Respond to incidents and provide professional & empathetic support to customers and colleagues

  • Demonstrate excellent communication skills - face to face, radio and handsfree microphones

  • Display exceptional time keeping, appearance and be able to go the extra mile

  • Crowd Safety - Dealing with varied customer flow & behaviour and spotting potential risks, pinch points, trespass

  • Presenting at all times, a smart, alert and visible security presence at the event venue

  • Carrying out pre and post event safety checks ensuring compliance with safe working procedures

  • Reporting any security incidents or concerns and dealing with emergency situations

You will work alongside Station staff to ensure the safety of passengers at all times passing through the Station and by assisting those passengers with any concerns or issues they may have.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Vicki Girling