Customer Service Assistant

  • Location
    Huddersfield, West Yorkshire
  • Salary
    £ 19000 - £ 21000 / Year
  • Job type
    Permanent
  • Industry
    Call Centre and Customer Service
  • External Reference
    JN-042022-249554
  • Category
    Sales & Retail - Customer Services

Description


A fantastic opportunity to join an expanding team in North Leeds. In this fast paced, but rewarding role, you will provide customers with support on queries or issues that may occur. You will be at the forefront of all new product launches, testing and providing feedback and insight to your manager and our external software providers.


Duties & Responsibilities:



� Apply critical thinking and problem-solving skills to research, troubleshoot and communicate with customers to solve their enquiry.


� Liaise with customers over the phone, email and screen share to resolve issues.


� Record all software issues and provide information to external IT providers


� Manage customer queries and liaise where necessary with our external IT support providers.


� Respond to issues raised and seek to provide resolution within a timely manner


� Any other duties as may be reasonably required.


Requirements




� Knowledge of Microsoft Office packages - Word, Outlook, PowerPoint and Excel


� Good communicator with professional and confident telephone manner.


� Problem solving skills.


� Ability to work well individually and as part of a team.


� Accuracy and a high attention to detail.


� Patient, enthusiastic and good customer service skills.


� Adaptable


Benefits


� Free breakfast


� Early Friday finish


� Fun working environment


� 20 to 25 days annual leave


� Birthday day off!


� Pension


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Toni Easter