Customer Service Assistant

  • Location
    London, Greater London
  • Salary
    £11.70/Hourly
  • Job type
    Contractor
  • Industry
    Travel and Tourism
  • External Reference
    JN-042022-244654
  • Category
    Hospitality, Tourism & Travel - Hospitality, Tourism & Travel

Do you want to be a part of history and help out on the Queen's Jubilee weekend?


We are looking for enthusiastic and passionate Customer Service Assistants/Luggage Porters


Kings Cross Station Central London


£11.70 per hour (weekly pay)


Dates required: you MUST be available to work on Thursday 2nd , Friday 3rd , Saturday 4th and Sunday 5th June 2022


Must be able to attend a drugs and alcohol medical w/c 23rd May


Shift Patterns Available : 8am to 4pm or 1pm to 9pm


You MUST be fully flexible to work on all of these days


Your role will be to provide consistent high quality customer service, assisting passengers with their Luggage, on and off of the trains and contributing to the efficient and safe operation of the gateline.


Main Duties:



  • To meet and exceed customers needs and expectations in all areas of the station providing the highest levels of customer service

  • Assisting passengers with luggage and queries in the station

  • Give information to customers on timetable/station related matters.

  • Be proactive throughout, identifying customer needs for information and additional help and meet those needs.


The successful person will:


- Possess fantastic customer service skills.


- Be highly personable; Can engage with customers and colleagues.


- Be organised and able to cope under pressure.


- Be able and willing to carry large items of luggage if necessary.


- Be resilient: Can be firm yet constructive to customers, particularly those that have arrived late onto platform and will miss their train.


- Be able to 'multi-task'


- Have a positive attitude and a willingness to learn



You will also be required to undergo a MEDICAL test before you start and then be willing to undertake random Drugs and Alcohol testing (including a test prior to start date)



If you are interested in a role like this, please apply now with your CV. Only successful applicants will be shortlisted and contacted

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Molly Brown