Customer Service -Automotive Industry

  • Location
    Slough, Berkshire
  • Salary
    £ 12 - £ 14 / Hourly
  • Category
    Sales & Retail - Customer Service Advisor
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

Our client is seeking a Customer Service Representative with previous management skills who ideally has worked in the automotive industry.

Remote working after training period is optional.

Main Purpose:

To act as local service champion and ensure the effective operation of the branch Service Department by providing full Technical and operational support.

Daily Duties:

  • Effective coordination/supervision of all Service Personnel and teams, to ensure all Service and Customer requirements are met.

  • Regular (daily, weekly & monthly) reviews of team performance with service/Branch Manager, CSA and WS Foreman, to ensure branch performance targets are being met

  • Delivery service Excellence in line with the Service Process

  • Provide full Technical Support to all relevant staff, customers and dealers as required, and act as local single point contact for Technical Dept

  • Assist manager in the recruitment and development of all Service personnel including Apprentices, in accordance with Company procedures.

  • Warranty - providing the relevant process & technical skills training, to ensure timely and accurate job close and full claim recovery

  • Ensure all Company and customer risk assessments, method statements & contractor procedures are enforced

  • Lead, manage and motivate employees, including recruitment, control and discipline in accordance with Company procedures and in conjunction with the Branch Manager and HR dept.

  • Ensure service staff participates in monthly Health & Safety meetings. Action plans should be agreed and monitored.

  • Take reasonable precautions to protect own safety and that of others. Ensure that self and others use PPE. Report all hazards and accidents. Ensure compliance with all Company procedures in respect of Health and Safety

Previous Experience

  • Proven record of relevant Management skills.

  • Must be able to motivate people at all levels

  • Proven management skills.

  • Automotive industry experience

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Please apply with your CV to: Rachael Hasseler