Customer Service Booking Specialist

  • Location
    Newbury, Berkshire
  • Salary
    £ 21000 - £ 24000 / Year
  • Category
    Office and Secretarial - Administrator
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

Adecco have an exciting opportunity to join a well established prestigious company based in Newbury. Our client is looking for a Customer Service Specialist to join their friendly team. Working hours are Monday to Friday. Starting asap with a salary range of £20,000k - £24,000k dependant on experience.

Duties / responsibilities:

* Taking bookings and orders from external and internal customers

* Dealing with external and internal customer requests and queries

* Generating invoices

* Arranging credit notes

* Handling of invoice queries

* Notifying Sales force of missing stock items before surgery

* Chasing purchase order numbers

* Processing sale or return requests

* Work with the inspection team to ensure close down at the end of each day and ensure all kits and orders are shipped in a timely manner

* Liaison with couriers and the Sales force

* Be a specialist in the departmental processes

* Assist in achieving departmental and divisional KPIs and objectives

* Take responsibility for identifying areas of improvement and assisting in the implementation of actions relating to these

* Participate in projects within the team and cross-functional, to further improve the department, resulting in increasing customer satisfaction, increasing efficiency, lower costs and optimised consignment levels

* Build and maintain relationships with other departments and communicate effectively to build rapport within the organisation

* Assist with inductions for new starters

Candidates will have:

-Skills in Microsoft packages, Oracle and Danube

-A Levels (or equivalent) or higher

-Ability to communicate in a highly effective manner and work both independently and as part of a team on assignments

-Problem solving skills and a great telephone manner are also vital to this role

-Builds and maintains relationships within the team and across the wider organisation excellent communication skills

Do you have experience in a similar role and all the relevant skills? If so apply today Adecco Newbury.

Please note: This position is based in Newbury, please only apply if you are willing and able to work in this location.

All applications will be reviewed within five working days by one of our experienced consultants and successful applicants only will be contacted within that time frame. Please be assured that your details remain confidential and they will not be sent out to our client(s) until you have been contacted by us and have given us your consent, in accordance with REC guidelines.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Zowie Levitt