Customer Service Call Coordinator

  • Location
    Sittingbourne, Kent
  • Salary
  • Category
    Sales & Retail - Customer Service Advisor
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

Our client is a global business based in Sittingbourne; they are looking to fill the role of a Customer Service Call Coordinator.

This role requires you to work within a small team of coordinators; you will be working in a professional yet friendly team in a bright, modern office environment. The client has an on site free gym, subsidised canteen, free parking and various other facilities and benefits.

This is an on-going assignment that offers training and development for candidates who are looking to grow their customer service skills in a corporate organisation.


- On going patient liaison making between 60 - 70 calls daily
- Updating records, both paper and systems as required
- Answer incoming telephone calls and taking appropriate action
- Placing orders for products on the system accurately
- Agreeing delivery dates with customers
- Assisting with queries on orders and deliveries
- Participation in Saturday morning rota (1 in 3/4 weekends)
- Provide a high level of customer service in every contact

- Working shift patterns between 8am and 8pm on a rota basis

- Participation in On call and overnight shifts - on a rota basis


The ideal candidate will be expected to :

- Have experience in face-to-face and/or telephone customer service role
- Posses excellent customer service skills
- Good knowledge of administration processes
- Excellent telephone manner
- Competent use of computers
- You must have the ability to work accurately and have a keen attention to detail
- Have highly developed interpersonal and organisational skills
- Speed and accuracy will be required for this role

This is a great opportunity to become part of a great team and company.

If you can deliver and demonstrate a positive "can do" attitude; Please apply NOW!!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Rachel Baker