Customer Service Claims Advisor - Glasgow

  • Location
    Glasgow, Glasgow City
  • Salary
    £ 13 - £ 14 / Hourly
  • Job type
    Temporary contract
  • Industry
  • External Reference
  • Category
    Sales & Retail - Customer Service Advisor

Role: Claims Service Agent - Motor Claims

Duration: Up to 3 months, potential for extension/Permanency

Location: Glasgow/Home working

Hours: Monday to Friday between 8am & 6pm (Full time)

We have an exciting new opportunity to work within a supportive team for one of the leading companies in insurance.

Key Accountabilities:

  • Capture and update claims data/information in compliance with best practices for low complexity, low exposure personal or commercial line claims.

  • Determine liability by gathering relevant facts, utilising applicable law and establishing basic principles of negligence.

  • Work to have a timely resolution to claims by developing case strategy, developing a case evaluation, escalating issues as appropriate and providing status updates to ensure customer satisfaction.

  • Ensure customer service by proactively communicating information, responding to inquiries and following customer protocols.

  • Contribute to the team effort by accomplishing related results and participating on projects as needed.

  • Identify and resolve problems by referring to policies, procedures, and standards to ensure consistency and quality of solutions.


  • Related experience may include experience in an office environment that required basic computer skills, analytical and organisation skills, and the ability to multi-task. Ability to obtain and maintain required adjuster license. Experience in a work environment that required collaboration across work groups.

  • High school diploma/GED (high school equivalency)

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

To speak to a recruitment expert please contact Darian Forsyth