Customer Service Claims Advisor - Glasgow

  • Location
    Glasgow, Glasgow City
  • Salary
    £ 13 - £ 14 / Hourly
  • Job type
    Temporary contract
  • Industry
    Consultancy
  • External Reference
    JN-112021-219981
  • Category
    Sales & Retail - Customer Service Advisor

Role: Claims Service Agent - Motor Claims


Duration: Up to 3 months, potential for extension/Permanency


Location: Glasgow/Home working


Hours: Monday to Friday between 8am & 6pm (Full time)



We have an exciting new opportunity to work within a supportive team for one of the leading companies in insurance.



Key Accountabilities:



  • Capture and update claims data/information in compliance with best practices for low complexity, low exposure personal or commercial line claims.

  • Determine liability by gathering relevant facts, utilising applicable law and establishing basic principles of negligence.

  • Work to have a timely resolution to claims by developing case strategy, developing a case evaluation, escalating issues as appropriate and providing status updates to ensure customer satisfaction.

  • Ensure customer service by proactively communicating information, responding to inquiries and following customer protocols.

  • Contribute to the team effort by accomplishing related results and participating on projects as needed.

  • Identify and resolve problems by referring to policies, procedures, and standards to ensure consistency and quality of solutions.


Experience/Skills:



  • Related experience may include experience in an office environment that required basic computer skills, analytical and organisation skills, and the ability to multi-task. Ability to obtain and maintain required adjuster license. Experience in a work environment that required collaboration across work groups.

  • High school diploma/GED (high school equivalency)











Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

To speak to a recruitment expert please contact Darian Forsyth