Customer Service Co-ordinator

  • Location
    Alton, Hampshire
  • Salary
    £22,000.00/Year
  • Category
    Office and Secretarial - Office and Secretarial
  • Job type
    Permanent
  • Industry
    Office and Secretarial
  • External Reference
    JN-012019-45205

Customer Service Co-ordinator


Alton


Permanent


£22k Per Annum



Overview


Reporting to the Demand Manager, the post holder will be responsible for ensuring an outstanding level of Customer Service is delivered to our Customers, managing the repeat business of a set of nominated accounts and will provide support to the Demand Manager and Sales Director in delivering sales and ensuring customer satisfaction. The role is focused externally in dealing with the customer and internally liaising with all departments to manage and drive forward the achievement of customer requirements. Predominantly this is an office based role but will require some customer visits.


Key duties and responsibilities



  • Manage customer demand for nominated customers

  • Responsible for associated systems to ensure customer delivery, on time and in full

  • Process sales orders ensuring they meet agreed prices and lead times

  • Manage any Customer ordering to forecast agreements

  • Create and manage customer specific procedures for any customer stock holding agreements

  • Liaise with appropriate Account Managers on specific delivery challenges or requirements

  • Ensure all internal systems and personnel are consistently updated with promised delivery dates

  • Manage all system activity with relation to amended Customer delivery addresses

  • Work closely with the Supply Chain department to achieve customer delivery dates and establish priorities daily

  • Proactively manage orders through to completion via cross departmental interaction

  • Proactively manage any issues directly with the customer as part of day to day interaction


Skills/Experience needed



  • An excellent understanding of the importance of both internal and external customer care and the means by which it is achieved - essential

  • Ability to work individually and as an interchangeable member of a small team

  • Ability to organise workload and work proactively on own initiative

  • System driven and ability to work to procedure

  • Ability to prioritise and multi-task workload

  • Advanced level of literacy and numeracy required

  • Flexibility - ability to react and respond positively to changes in priority and workload



Person Specification



  • Enthusiasm and willingness to learn

  • Energetic, confident, proactive, results- orientated team player

  • Good interpersonal skills at all levels of the business both internally and externally- essential

  • Ability to retain focus and retain a calm demeanour under pressure

  • Ability to exhibit a professional demeanour and consistently apply the highest standards when dealing with employees, colleagues and customers



Working hours will be standard office hours (40 hours a week).


Training will be provided.




Please apply to this role at Adecco online!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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Please apply with your CV to: Holly Brown