Customer Service Co-Ordinator

  • Location
    Rochester, Kent
  • Salary
    £ 18000 - £ 22000 / Year
  • Category
    Industrial & Manufacturing and Production - Manufacturing
  • Job type
  • Industry
    Procurement and Supply Chain
  • External Reference

We have an exciting opportunity for a well established company with a well established reputation. We are currently looking for a Customer Service co-ordinator to join their team and to be responsible for the following;

Key Tasks/Responsibilities:

 Customer order processing and management, answering questions, investigating queries, relaying

stock issues, order amendments etc

 Use customer portals as required

 Monitor stock levels

 Processing and updating our in house system with daily information from our 3rd party warehouses

such as intakes, despatches etc and resolving any discrepancies between actual and paperwork

 Managing credit notes and returns from customers

 Checking proof of deliveries and uploading pods to our in house system

 To provide back-up support for stock control and the customer services team

 General administrative support to the team and the Customer Service Manager

 Check invoices for third party warehouses/transport and resolve any queries

 Be the first point of contact in the team for relevant accounts of National Account Managers

 Communicate with production departments to highlight shortages and request production dates

 Support inter departments by compiling reports in response to requests across a range of supply related issues such as: Stock availability, service levels and stock availability

 Work with warehouse and accounts teams to resolve any issues on goods receipt

 Monitoring daily dispatch schedules, making updates as required

 Booking external transport using hauliers portals, raising transport po's, producing labels and supporting paperwork

 Ensuring sample orders and process and packed

Apply now for more information and an immediate interview

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Jack Somm