Customer Service Consultant 558

  • Location
    Dunfermline, Fife
  • Salary
  • Category
    Banking & Financial Services - Banking & Financial Services
  • Job type
  • Industry
    Banking and Financial Services
  • External Reference

Customer Service Consultant

Adecco have an exciting opportunity for a Customer Service Consultant in Dunfermline to join a successful Financial Services Company.

Salary: £9.00 per hour

Location: Dunfermline

Hours: Monday - Sunday between 8.00am - 8.00pm (35 hours per

Per week)

Start date: 4th March 2019

Duration: Temporary to permanent

Job Description:

As a Customer Service Consultant, you will be situated within one of the finance teams within the business dealing with customers on a daily basis.

This involves dealing with customers potentially switching bank accounts, discussing customer savings and dealing with personal loans.

  • Deliver excellent administrative service to the business

  • Maintain high quality standards and productivity within Service Level Agreements.

  • Deliver excellent telephony service to all customers

  • Resolve or escalate/re-direct customer complaints

  • Dealing with customer savings accounts

  • General administration

It would be great to see candidates with:

  • Customer service experience desirable

  • Excellent IT skills

  • Confidence on the phones

Adecco is an equal opportunities employer .If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills.|01||23b686c0b1164b02fab008d5d4ff9e7f|f30ac191b8b445f29a9be5466cb90c2f|0|0|636649116684820349&sdata=yNoYwrphvi/yr426NOW0if6AGlOgis6JPVni934lyTA=&reserved=0

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Please apply with your CV to: Samantha Walker