Customer Service Consultant

  • Location
    London, Greater London
  • Salary
  • Category
    Office and Secretarial - Sales Administrator
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

Customer Service Advisor (Online Fashion)
£22k salary
Based - Charlton, London SE7
Hours - 37.5 per week
10.30am - 7pm with weekend rotation
Immediate start
Interest / passion for fashion preferred

To provide first class Customer Services and the best possible experience ensuring an outstanding shopping experience & product expertise.


  • Ensure that an excellent customer experience is given to every customer, every time

  • Be the first point of contact to resolve customer issues and complaints across multiple channels in a timely manner, communicating through email, phone, live chat and social media

  • Take a proactive approach, anticipating and preventing any barriers to a totally seamless customer experience, by going above and beyond

  • Assist customers with all lines of enquiry which will include product queries, returns, delivery, registration, payments and more

  • Be committed to meeting KPI's including sales, quality and productivity targets; playing a key role in helping the department to achieve its overall goals

  • Work with your colleagues across Customer Care and internal departments to continuously strive to improve service and knowledge through regularly sharing customer feedback


  • Previous experience in a contact centre environment or customer service role (retail and hospitality)

  • Excellent written and verbal communication skills

  • Must have a passion for proactively selling fashion and a drive to meet sales targets

  • Strong problem-solving skills

  • Ability to work at pace whilst maintaining a strong eye for detail

  • Excellent keyboard and written skills with precise grammar and spelling

  • Confident and proactive approach

  • The ability to work in a team

  • Flexibility to work shifts - This will include weekends and during busy periods there may be an expectation to work additional shifts.


  • Performance bonus schemes dependant on the type of role you are in

  • A pension that both you and the company contribute too

  • A portal with an array of discounts on things like theme park and cinema tickets

  • Our famous staff discount along with exclusive staff sales

  • Private healthcare for you and your family

  • A chance to be part of a fun and caring team that support each other

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact James Wolland