Customer Service Contact Centre

New
  • Location
    South Croydon, Greater London
  • Salary
    £ 12.17 - £ 13.87 / Hourly
  • Job type
    Temporary contract
  • Industry
    Call Centre and Customer Service
  • External Reference
    6307
  • Category
    Office and Secretarial - Administrator

































Client



Local Authority in Croydon



Job Title



Customer Service-Contact Centre



Pay Rate



£12.17-£13.87 an hour PAYE



Hours



36 Hours a week (Mon-Fri)



Duration



3 Month Temporary Contract



Location



Croydon



Description



Role Purpose and Role Dimensions


To provide excellent service to all internal and external customers contacting the Council using a range of communication methods.



Duties:









� Engage with customers using a variety of means (including social networking sites) to develop and demonstrate an understanding of who they are and their physical and emotional needs, including the differences among customers and the needs of vulnerable customers


� Engage customers in surveys and participatory action research methods as partners to design and review services, ensuring that the customer viewpoint is incorporated and that they develop the capacity to understand and develop solutions to their own problems


� Use customer feedback to make recommendations for service improvements


� Identify and focus on customers' priorities in all interactions with them


� Contribute to and use a centralised customer engagement system to enable services to plan their customer engagement activities and customers to plan which engagement events they can attend.



Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Ben Sapsford