Customer Service Coordinator

  • Location
    Bristol, City Of Bristol
  • Salary
    £ 20000 - £ 23000 / Year
  • Job type
  • Industry
    Admin and Secretarial
  • External Reference
  • Category
    Office and Secretarial - Administrative Assistant

Customer Service Coordinator
St Phillips
Salary: £20,000 - £23,000
25 days holiday
Company performance-related bonus based on invoiced sales up to £3200
Study support (customer service or relevant qualifications)
The chance to progress in a rapidly growing company.
Flexible working policy
Cycle to work scheme

Adecco Bristol are thrilled to be working with a medical company going through major growth, based centrally in Bristol. You will be a key point of contact for customers throughout their entire journey, from product information, quoting, order processing, shipping, and post-sale support.

The job requires high attention to detail, initiative, flexibility, and resilience due to its fast-paced nature, with a tendency for last minute urgent requirements. You will provide an appropriate, calm, and timely response in these situations.

The ideal candidate will have experience in a customer service role or data entry with proven track record of high attention to detail, whether through work experience or studying. They will have excellent attention to detail, high levels of resilience, flexibility, and the ability to prioritise in changing circumstances daily. Good planning and organisational skills are key to providing exceptional customer service.

General Duties:
* Key point of contact for customers throughout their entire journey
* Looking after set geographical regions, and working closely with the relevant sales team to support our customers
* Offering a personal touch to customer service, treating customers as individuals rather than numbers
* Working with the wider customer service team to support one another to achieve our SLAs and ensure excellent service to both internal and external customers

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Emma Gregory