Customer Service Coordinator

  • Location
    Bristol, City Of Bristol
  • Salary
    £ 20000 - £ 23000 / Year
  • Job type
    Permanent
  • Industry
    Call Centre and Customer Service
  • External Reference
    JN-052022-251522
  • Category
    Office and Secretarial - Data Entry

CUSTOMER SERVICE CO-ORDINATOR
Salary £20000 - 23000
Company performance-related bonus based on invoiced sales up to £3200
Study support (customer service or relevant qualifications)
The chance to progress in a rapidly growing company.
Flexible working policy; it currently allows employees to work from home one day a week (if their work can be done from home) and to work longer hours during the week and finish early on a Friday.
Other benefits include a salary sacrifice pension scheme where the company matches your contribution up to 5%, a non-contributory healthcare cash plan including access to an Employee Assistance Programme (EAP), life insurance paying 4x your salary, access to a virtual GP, 25 days holiday and a cycle to work scheme.

You will be a key point of contact for customers throughout their entire journey, from product information, quoting, order processing, shipping, and post-sale support. We pride ourselves in offering a personal touch to our customer service, treating customers as individuals rather than numbers. Our company is going through major growth, initially your main priority will be to learn our standard processes and procedures and hit the ground running. You will be looking after set geographical regions, and working closely with the relevant sales team to support our customers. The wider customer service team support one another to achieve our SLAs and ensure excellent service to both internal and external customers. This is only achievable through team collaboration, within Customer Service and with the wider business.
The job requires high attention to detail, initiative, flexibility, and resilience due to its fast-paced nature, with a tendency for last minute urgent requirements. You will provide an appropriate, calm, and timely response in these situations.


THE PERSON

The ideal candidate will have experience in a customer service role or data entry with proven track record of high attention to detail, whether through work experience or studying. Previous experience of working with UK and Worldwide customers would be desirable. You will be good at following set processes and procedures, ensuring everything is done in the correct way.

You will have excellent attention to detail, high levels of resilience, flexibility, and the ability to prioritise in changing circumstances daily. Good planning and organisational skills are key to providing exceptional customer service.

You are a great communicator, both verbally and in writing, and you have experience of building relationships at all levels across the business.

You will have good MS Office skills, including the ability to analyse and present data using excel. Ideally you have had some experience of using a customer database and experience of shipping/logistics would be an advantage.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Jessica Olins