Customer Service Coordinator

  • Location
    Chelmsford, Essex
  • Job type
    Permanent
  • Industry
    Transport and Logistics
  • External Reference
    JN-022021-167429

Customer Service Coordinator


Our successful client is recruiting a Customer Service Coordinator to join their growing and expanding team. As Customer Service Coordinator you will be the first point of contact for customers.


ESSENTIAL DUTIES AND RESPONSIBILITIES


� Resolves any problems or concerns with the receiving, storing and shipping of goods.



  • Use the most appropriate method of communication when being the first point of contact for key customers.

  • Liaise with customers to ensure all documents are received within the designated time frame.

  • Develop and maintain effective working relationships with key customers to develop more business opportunities.

  • Communicate with customers to obtain information to ensure correct measures are in place and all customer needs are met.

  • Liaise with customers to ensure all documents are received within the designated time frame.

  • Pro-actively place calls with customers, assisting them with any problems they may have providing advice on all ETA's, expected deliveries and any other requirements they may require in a professional manner.

  • Ensure all reports and KPIs are sent to the Customer in the timeline agreed on their SLA

  • Ensure all deadlines are met in line with the SLA.

  • Arrange monthly and quarterly review with Customer in line with criteria requested by Customer.



REQUIRED SKILLS


� Excellent communication skills


� Good customer service


� Ability to multitask


� Experience within a similar role


Hours: Mon - Fri


Salary: Competitive


Type: Permanent



This is an exciting opportunity to be a part of a great company with excellent benefits. Including, a competitive salary and free parking.


If you are interested in this position, please apply now or phone Adecco Chelmsford on 01245 268666.


Shortlisted candidates will be required to complete a full interview with us first.


Unfortunately, due to the high volume of applications, we can only contact shortlisted candidates.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Please apply with your CV to: Amy Mallon