Customer Service Coordinator

  • Location
    Sheffield, South Yorkshire
  • Salary
  • Job type
  • Industry
    Admin and Secretarial
  • External Reference
  • Category
    Office and Secretarial - Administrator

Adecco Sheffield have an excellent opportunity available for an enthusiastic and proactive Customer Service Administrator to join a health services organisation with an outstanding company culture.

Salary - £18,642

Full Time Opportunity - 37.5 Hours per week

Hybrid Working - Home and Office Based

Joining a highly values driven organisation where their people are at the heart of everything they do, you will be supported to continuously develop professionally. There is a fantastic team culture where success is celebrated and there is a great sense of camaraderie and respect.

The successful candidate will be passionate about going the extra mile and will have experience in an administrative or customer service role based within an office environment.

As this role involves co-ordinating client appointments, excellent organisational and time planning skills are essential as well as exemplary communication skills.

Key duties and responsibilities will include:

  • Co-ordinate appointments in the bespoke diary management system within agreed SLAs.

  • Prepare and send correspondence regarding appointment details within 24 hours of making the appointment.

  • Update clients regarding appointments, cancellations and queries, within agreed SLAs.

  • Maintaining and updating personal sensitive information - in line with current GDPR

  • Work in a varied and fast-paced environment to deliver prompt, accurate responses to all customer enquiries to enhance the customer journey.

  • Act as the initial point of escalation for all stakeholders across multiple locations. Escalate service level issues to Line Managers when appropriate

  • Provide support and comprehensive product and service information to customers

  • Send or scan necessary files prior to appointments.

  • Update client details on the client database

  • General Administration within the Customer Service department.

  • Answering and triaging inbound telephone calls within agreed timescales.

  • Perform general office duties such as typing, operating office machines, and sorting mail.

Person specification:

  • Proficient in handling inbound and outbound calls, listening to customer's needs and requests providing helpful solutions to their problems.

  • Knowledge of Outlook and Word is essential, and knowledge of Excel and PowerPoint is desirable.

  • Experience in diary management is desirable.

  • Experience within a role requiring good geographical knowledge is desirable

  • Responsible and "Can-do" attitude

This role will involve a mix of office based and home based working

Free on-site car parking is available.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Shannon Child