Customer Service Coordinator - supply Chain

  • Location
    Ashford, Kent
  • Salary
    £ 24000 - £ 28000 / Year
  • Category
    Procurement & Supply Chain - Procurement & Supply Chain
  • Job type
    Permanent
  • Industry
    Procurement and Supply Chain
  • External Reference
    JN-082021-201347

I am currently recruiting exclusively for a Customer Service Coordinator - this business is looking for someone to join them on a permanent basis to be situated in their Production and Supply Chain teams. This company is going through some changes and require someone who is flexible, hard working and with a positive mental attitude.


This role is paying between 24-28'000 per annum - hours are 8:30 til 5:30 Monday to friday with a 1 in 4 Saturday required.


The requirements of this role are as follows



  • To manage any daily shortages to customers by liaising with our logistics provider (Culina) and the Customer to ensure recovery vehicles are booked where necessary and issues are resolved to the satisfaction of the customer with minimum costs to the business.

  • Develop positive relationship with customer's key personnel involved in or directly relevant to supply chain activities to strengthen partnership working.

  • Manage any vendor relationships where appropriate.

  • Produce daily and weekly Service Level reports on supply chain performance to customers, to enable the Supply Chain Manager to make informed decisions on areas of concern.

  • Log transport costs for Key Performance Indicators purposes.

  • Raise and manage Culina Xdocs and ad-hoc paperwork/system maintenance.

  • Manage EDI set ups for new customers.

  • Manage Culina Masterdata / new product set ups.

  • Investigate customer credit claims for short-deliveries, logging claims with the Haulier and authorise credit notes with Accounts as appropriate.

  • Cover Production Planning where necessary.

  • Support the Sales Order Processor where required

  • Use and Maintain Customer/Vendor B2B systems & portals.

  • Manage any specific customer paperwork requirements

  • Communicate closely with the Planner to ensure material availability


Ideally you need experience in FMCG industries but this is not essential.


Please call me on 07501424569 if you are interested and be sure to apply to this advert too.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Jack Somm