Customer Service Coordinator

  • Location
    Tadcaster, North Yorkshire
  • Salary
    £ 18000 - £ 20900 / Year
  • Category
    Sales & Retail - Customer Service Advisor
  • Job type
  • Industry
    Sales and Retail
  • External Reference

My client is an established and independent outsource service provider that specialises in the supply, installation and maintenance of beer and soft drinks dispense systems. They currently services over 80,000 licensed and non-licensed premises across all parts of England, Scotland and Wales employing over 300 maintenance and installation technicians and is the major provider of a nationwide service in the drinks dispense field. They have instructed Adecco to recruit for a Customer Service Centre Installation Coordinator to join their growing Head Office in Tadcaster.

As a successful applicant for this role, you will be responsible for coordinating all Installation activity for beer dispense equipment in your specific geographical area. You will receive telephone, email and website requests for installation and removal work from customers, create accurate bar plans and provide quotes. You will track and allocate work using all your energies to balance the workload between ensuring that internal Technician resources are utilised along with maintaining additional resources provided through external Service Providers (contractors).

You will be confident communicating with all customers, from sales management, Service Providers, Retailers and Technicians. You will be able to demonstrate a determination to achieve objectives and overcome complex problems. While you will be organised and self-motivated, being able to plan and work independently, team working is essential and being a strong team player is a pre-requisite of the role. You will be happy to assist and support colleagues around you and juggle your priorities to achieve team goals as well as personal ones.

An understanding of the licensed trade would be a distinct advantage but not essential as my client provides full training.

Hours of Work: 35 hours per week covering from 9am to 5pm Monday-Friday

In return, my client are offering a salary of £20,920.16 p.a. (inclusive of pensionable salary, and an expected £2,978 p.a. discretionary incentive paid quarterly) as well as Pension, Occupational Sick Pay, Health Care, Life Assurance.

If you are interested in finding out more, please contact Nathalie at Adecco on 01904 640 333 or send a copy of your CV with a brief description of why you would be the perfect fit

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Nathalie Taylor