CUSTOMER SERVICE COORDINATOR X 3

  • Location
    Maidenhead, Berkshire
  • Salary
    £10.50/Hour
  • Category
    Office and Secretarial - Sales Administrator
  • Job type
    Contractor
  • Industry
    Office and Secretarial
  • External Reference
    JN-012019-44289

Our client, a pharmaceutical company, are looking for four customer service agents to liaise with patients and manage incoming phone calls.


Core hours 8 - 4.30 or 9 - 5.30 or 10 - 6.30
Responsibilities:
- On-going patient liaison, achieving a minimum of 350 outgoing contacts per week.
- Answer incoming calls and tracking appropriate action.
- Placing orders for feed, plastics and ancillaries as required.
- Agreeing delivery dates with patients.
- Updating patient records, both paper and systems as required
- Taking action with GP's, pharmacists, patients and carers to ensure prescriptions are received on time.
- Processing chemist orders.
- Assisting patients and carers with any queries.
- Creating and processing correspondence to patients, GP's and dietician's as required.
- OCAISIONAL Participation in overnight, weekend and evening on call at frequency of a minimum coverage of 3 weekends per year and 30 evenings per calendar year (variable depending on the need of the business)


Experience:
- Excellent customer service skills.
- Knowledge of administration processes.
- Good telephone manner.
- Competent use of computers (lotus notes, word and excel).
- Attention to detail.
- Highly developed interpersonal and organisation skills.
- Speed and accuracy.



Free Parking


Free Gym


Subsidised Canteen



Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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Please apply with your CV to: Jessica Olins