Customer Service Executive

  • Location
    City Of London, Greater London
  • Salary
    £ 28000 - £ 30000 / Year
  • Category
    Education & Childcare - Careers Advisory
  • Job type
  • Industry
    Education and Childcare
  • External Reference

ob Title: Customer Service Executive
Contract: Full Time, Permanent
Location: City of London
Salary: £28,000-£30,000
Hybrid Working

Key purpose:

My client is looking for a Customer Service Executive, to deliver outstanding customer service to existing and potential students, to build and maintain the membership base of the client. This role would be based in the Qualifications team.

Key Responsibilities:

  1. Acting as the first point of contact, assess and resolve enquiries received by telephone or email from existing and potential students to promote the benefits of studying and building customer satisfaction and enhance the reputation of the client.

  2. Enrol new members on the CRM ensuring that they are given the access they need to the Virtual Learning Platform promptly and follow up as appropriate to ensure clarity of expectations and an outstanding customer experience.

  3. Plan, organise and publicise webinars and indemnity and resolves issued raised.

  4. Carry out tasks relating to data cleansing as and when needed to ensure records and information kept on the CRM database is accurate and up to date.

  5. Ensure that students who have enrolled for a qualification are invoiced and that invoices are paid promptly chasing debtors whenever necessary balancing the need to protect the clients income with the need to maintain relationships.

  6. Collaborate with the Marketing and Communications Team.

  7. Accurately record and track all enrolment information to maintain a clear picture of progress against targets and the prompt identification of any areas of concern.

  8. To check bank statements provided by the finance team and to do the necessary follow up.

  9. To work with the training team in ensuring that group enrolments are processed through correctly and are given the support required to commence their studies.

Knowledge and skills:

  • Have excellent listening skills

  • Have excellent verbal and written communication skills

  • Have excellent organisational and time management skills and be able to prioritise effectively

  • Be proficient in the use of CRM database and software packages such as Word and Excel

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Ria Abbot Bailey