Customer Service Executive - Redditch

  • Location
    Redditch, Worcestershire
  • Salary
    £ 24000 - £ 25000 / Year
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Office and Secretarial - Sales Administrator

Adecco Worcester are currently recruiting for a Customer Service Executive

Apply today !

Location: Redditch

Salary: £24 - £25K

Working hours 08:15 -17:00 M- T Friday 08:15 -14:15

Job Role: Adecco Worcester have a vacancy for a Customer Service Executive to join their busy team based in Redditch. The successful candidate will be an organised team player, able to deal with high volumes of invoices working to tight deadlines.


The job entails processing of orders through to dispatch and liaising with commercial, engineering and production teams acting as the customers champion.

This is a position which will be primarily looking after a high profile customer with great fluctuations in demand.

It involves close daily monitoring ensuring stock is kept to a minimum whilst achieving correct timely deliveries to the customer. Includes overseas ordering, and prioritising of containers to ensure stock levels are kept to target. Accurate attention to detail is paramount

The ideal candidate will have the following skills and experience:

  • Ability to process orders through email and also through customer websites

  • Microsoft Office - particularly Excel and Outlook

  • Good working knowledge of SAGE would be preferable

  • Methodical and meticulous attention to detail

  • Good team player whilst still being able to use own initiative

  • Able to work in a fast changing environment keeping customers informed on a daily basis

  • Preferably to have worked in a manufacturing environment

  • Knowledge of export and relevant paperwork for worldwide shipping would be beneficial but not essential

Duties include:

  • Loading customer schedules onto a SAGE system

  • Monitoring weekly any changes that can impact within a 3-4-month lead time

  • Ordering parts from China

  • Prioritising container loads from China to make deliveries into UK in line with customer demand

  • Working with outside storage to bring parts in in line with weekly delivery

  • Booking dedicated customer transport

  • Customer Liaison - general communication with customers regarding queries, deliveries, returns

  • Loading and acknowledging orders from numerous customers - checking of pricing, delivery times, payment terms

  • Working alongside production to ensure deliveries happen in line with customer expectation

  • Organising transport and dispatch paperwork, export paperwork with occasional chamber of commerce requirements

If you have any questions regarding the above vacancy, please contact Nick @ Adecco today 01905 732790

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Nicholas Badger