Customer Service Executive

  • Location
    Workington, Cumbria
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Office and Secretarial - Sales Administrator

Customer Service Executive, Workington, Competitive salary & excellent benefits

Do you have a passion for delivering excellence? Looking to join an employer of choice?

Our client is looking for a permanent, full time individual to join their friendly, supportive, busy Customer Service Team.


  • Be the first point of contact representing the company

  • Interfacing with internal and external customers and all departments

  • Discussing and recording customer requirements through to finished goods stock

  • Manage Customer delivery requirements, involving processing of orders

  • Completing customer required documentation

  • Maintaining finished goods stock to agreed levels, creation of customer stock sheets and coordination of pre-press requirements

  • Arranging transport requirements for all deliveries, including special transport items, standard bulk shipments and back haul vehicles

  • Management of new customer growth attend and support customer business reviews and as required attend customer sites.

Experience, Skills and Qualifications

The successful candidate will ideally have a customer service background in a manufacturing setting, along with a good standard of education, with GCSE grade 4 or above in Maths and English; knowledge of Microsoft packages is essential and previous experience of using SAP would be beneficial although not essential.

The key attributes for this role are excellent interpersonal and communication skills; the ability to manage time effectively to meet deadlines; great attention to detail; strong negotiation skills and the ability to work as part of a team.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Ryan Maulding