Customer Service Executive

New
  • Location
    Wrexham, Wrexham
  • Salary
    £ 19500 - £ 21000 / Year
  • Job type
    Permanent
  • Industry
    Call Centre and Customer Service
  • External Reference
    JN-052022-252460
  • Category
    Sales & Retail - Customer Service Advisor

Adecco Chester are proud to be recruiting on behalf of our client in Wrexham for a Customer Service Executive. This is a really exciting opportunity to join a successful and progressive company within the Foodservices industry - becoming a key member of this welcoming team, working closely with customers and internal departments.



You'll be the first point of contact for customers, ensuring a 360 approach to the customer journey: from order, delivery to any aftercare - Customer excellence is at the heart of this role!



Benefits:



  • A generous staff discount on products

  • Modern office environment in a progressive and well-established business

  • 21 days holiday, plus bank holidays

  • Entry into company bonus scheme

  • Life assurance and critical illness cover



£19,500 - £21,000 dependant on experience.


Full-time, permanent position.



Key Skills:



  • Outstanding communication and interpersonal skills, both written and verbal

  • High level organisational and time-prioritisation skills

  • IT literate with knowledge of MS Office suite

  • Excellent phone manner

  • Previous customer service experience within Foodservices industry is advantageous



Key Responsibilities:



  • Promote and deliver outstanding customer service

  • Receive and manage customer enquiries via calls, live chat and emails

  • Coordinate and process customer orders

  • Support with supply chain processes

  • Liaise with customers regarding their order requirements

  • Internal liaison with supply chain, transport and purchasing departments

  • Resolve any challenges relating to products and orders in a timely manner

  • Maintain and manage customer information in accordance with GDPR regulations

  • Ad-hoc service duties set by team manager



Please apply directly for immediate consideration, we look forward to your application!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Sophie Docherty