Customer Service Executive

  • Location
    Wymondham, Norfolk
  • Salary
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Office and Secretarial - Sales Administrator

We are delighted to be working with a large company in Wymondham who are seeking a Customer Service Executive.

They are seeking to appoint a Customer Service Executive with at least 1years' experience, to join their growing team at the Wymondham head office supporting the Customer Service Support Team.

The role requires a proactive approach and excellent personal interaction with both internal and external Customers supporting our Customer Charter. To work as part of the invoicing team to ensure that accurate Invoicing and effective customer service is provided across all functions within the business, maintaining a professional & courteous approach at all times supporting our Customer Charter.

The Opportunity

The Customer Service Executive will play an essential role in providing an effective and professional customer service, acting as a single point of contact for our valued customers whilst providing excellent Customer Service as an administrative support to all our accounts.

Building and maintaining strong, long lasting customer relationships at all levels.

Liaising with internal departments relation to all contract matters (Customer Service, Accounts & Sales).

Ensuring the timely and successful delivery of all aspects relating to service.

Skills and Experience

Excellent communication skills with a good telephone manner.

Great organisation skills and a customer focus.

Strong attention to detail

Ability to prioritise workload, work well under pressure and handle multiple priorities.

Soft skills

Committed and conscientious individual who is prepared to take responsibility and get involved

A friendly team player with a flexible approach, a willingness to learn and good self-motivation

You will be able to work well under pressure with the ability to multi-task. Microsoft proficiency is essential, as is a high attention to detail and great team-work ethic.

Training on the use of stock bespoke software package will be provided.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Clint Burgess