Customer Service Handover Specialist

  • Location
    Manchester, Manchester
  • Salary
    £ 20000 - £ 25000 / Year
  • Category
    Sales & Retail - Customer Services
  • Job type
    Permanent
  • Industry
    Hospitality, Tourism and Travel
  • External Reference
    JN-072020-135110


Handover Specialist


Job Summary


Cazoo was founded in 2018 to transform the way people buy used cars.



We believe everyone deserves to feel total confidence when buying a used car. That's why we're disrupting the industry with a new service that is simple, transparent and doesn't end when you buy the car. Our vision is to deliver the UK's best car buying experience by putting the customer first and making it no different from buying any other product online today.



We are backed by leading investors and led by an experienced management team, including Founder and CEO, Alex Chesterman OBE.


As a Handover Specialist you will be responsible for creating a handover experience that our customers love, ensuring great quality and acting as ambassador for the Cazoo brand.


You're forward-thinking, with an eye for detail and a resourceful problem solver. A great communicator, you enjoy meeting lots of new people every day.


In return for your enthusiasm you'll have the opportunity to work at one of the UK's most exciting start-ups, helping us to delight customers every single day in a job that's full of energy and purpose.


What you'll be doing



  • Handing over vehicles to customers at one of our brand new Cazoo Customer Centres, at a scheduled time.

  • Providing extraordinary customer service including liaising with our Customer Service team in London or at the customer centre and dealing positively and effectively with customer questions and queries. You'll also work closely with other hubs and colleagues across Cazoo to give customers the best possible experience.

  • Completing accurate quality assurance checks on all vehicles to maintain high standards, using our Driver App/iPad to process information, ensuring any damage is noted before and after loading or trunking.

  • Completing all necessary verification and identification checks with customers.

  • As a business we're "customer obsessed", our deliveries and handovers take place seven days a week, from early in the morning until late in the evening. Shift patterns reflect these requirements, but we'll always ensure appropriate rest and down-time.



What you need



  • Great communication skills with prior experience of successfully operating in a customer facing environment. You enjoy meeting and interacting with lots of new people every day

  • An eye for detail and a focus on quality, taking pride in your work and always
    ensuring safety

  • Physical ability to load and unload, frequently enter and exit vehicles.

  • Good decision making and problem-solving ability, able to think on your feet with a can-do attitude and flexible approach

  • Wants to work as part of a collaborative and close-knit team


The benefits


Support from our brilliant onboarding and training programmes including customer service, quality assurance and fully funded driver CPC training as and when required.


We offer a competitive, guaranteed wage with a range of benefits including 5 weeks worth of holiday, healthcare, pension, perks, training and development and promotional opportunities. All colleagues at Cazoo are eligible for participation in the company's share issue scheme.


You'll be meeting new people every day and get to work with a supportive and enthusiastic team in an energising culture.


Further info


Founded in 2018, Cazoo is backed by leading investors and has a highly experienced team, led by Founder & CEO, Alex Chesterman OBE.


Our selection process will typically involve a chat on skype followed by face to face interviews and assessments where you'll have a chance to meet some of the team. Our interview process is built around understanding your experience, personality and potential, not making you sweat or catching you out.


We will carry out a DBS (Criminal Records) check and a driving licence check and you must have the right to work in the UK, or a valid work permit.


We are an equal opportunity employer and we value diversity and inclusivity. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, national origin, disability status or marital status.


Disclaimer


Cazoo has engaged recruitment agency Adecco to manage applications for this job vacancy.


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy













Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy










Please apply with your CV to: lynsey wilding