Customer Service

  • Location
    Hounslow, Greater London
  • Category
    Hospitality, Tourism & Travel - Travel & Tourism Services
  • Job type
  • Industry
    Transport and Logistics
  • External Reference

Customer Assistants - Station Based

Immediate Starts!

Job Description:

Working at various Stations across our client's Rail Network supporting with a Project to ensure the safety of students returning to schools and colleges during Covid-19.

It is imperative that students are following the government guidelines set out for using and travelling on public transport, and to ensure the Customers safety whilst using our Stations.

The main tasks whilst you are working on duty will be:

  1. Counting the footfall that is going through the Station

  2. Ensuring that all passengers are wearing a face covering

  3. Ensure that Students are abiding by the social distancing rules and not stood in groups

  4. Assisting passengers with information regarding trains

  5. General Crowd Control - ensuring people are keeping safe and not going over the yellow line

You will be able to work 6 hrs per day, Monday - Friday and the shift is split into 2, to cover the peak travel times.

  • 0600-0900 3 hr AM shift

  • 1500-1800 3 hr PM shift

You will be set on-line training modules that will go through 4 key modules:

  • Enhancing the customer Experience

  • Conflict Awareness

  • Disability and Equality

  • Safety

You will receive an in person induction at your closest Station.

In return we offer:

  • Flexible working

  • Travel pass to ensure free travel to and from shift

  • First class learning and development opportunities for all levels - entry to experienced, including mentoring support from day one

  • Weekly pay

  • Regular attendance could lead to a fixed position as a member of our Gateline team where you would get further training


  • Excellent communication skills to deal with staff and colleagues

  • Be able to deal with challenging and busy situations

  • Enthusiastic and positive

  • Willing to travel within our Stations remit

  • Excellent Customer Service and influencing skills

Duration of Project:

This project will be a minimum of 2 weeks but with a potential to be longer. You will also get a very good insight into the Rail community and this could lead to other opportunities within our contract.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Paige Anne Woods