Customer Service Inbound Advisor F/T

  • Location
    Crewe, Cheshire
  • Salary
    £9.10/Hour
  • Category
    IT - Helpdesk, Technical Support
  • Job type
    Temporary
  • Industry
    IT and Telecoms
  • External Reference
    CSA240919

We have some exciting entry level opportunities. We are looking for passionate and driven individuals who are keen to forge a career within the Information Technology Services industry. Atos pride themselves on hiring, growing and retaining the very best talent, and we are therefore looking for candidates who want a career.



Full time: 37 hours per week (Monday to Friday)


You must be flexible for working hours between 0700-1900 on a 4-week shift rota.


33 days Annual Leave - after 12-week service


Access to Adecco Lifestyle benefits


Reward and Recognition Programme


6-month contract via Adecco with a view to going permanent



We are looking for people who have:


Excellent communication skills


A passion for problem solving


Results driven
Good communication skills with the ability to adapt and deal with all levels of seniority
Drive and motivation to provide excellent service even at busy times
Initiative to work alone and take responsibility for work, whilst working within a wider team
An interest in IT and a good level of 'day-to-day' computer skills
Ability to learn various processes and maintain accuracy always
Ability to work to work well under pressure in a fast-paced environment


Previous experience of successfully working to targets & deadlines



The Job- 1st Line Helpdesk Agent


We are looking for candidates to join Atos to support their Government and Commercial customers. Atos focus is to delight their customers by offering a first-class service and to achieve this they recognize the need to offer first class training and development to all candidates.



Your duties will include:


Answering a high number of calls from business's (including the Ministry of Justice Departments, Metropolitan Police Service, Britvic and Government Insolvency Service)


Assessing the issue with caller to identify the problem and decide best course of action (troubleshoot over the phone or refer to 2nd Line Support)


Providing advice and guidance to callers where an issue is not relevant to IT support


Delivering a high level of customer support to all users at all levels of seniority


Creating a call logs to record details of resolution or further action needed


To strive to meet quality objectives always- e.g. Average time on Call, First Time Fix Rate, providing correct and up to date information



What we expect from you…


Customer service first- Atos call handlers are dedicated to delivering an excellent level of service to all users.


Keep a cool head- during peak times you will be taking a lot of calls. We are looking for candidates who can stay calm under pressure, work quickly and efficiently, and communicate well.


Eye on the prize - all members of the team are expected to contribute to the success of the desk. You will have regular feedback on your call quality, accuracy of written work, and targets as to calls per day and handling time


Keep it professional - Atos take pride in having a friendly and welcoming workplace so everyone feels comfortable.


Right on time- Atos service relies on having all the team in and ready to help when the calls start coming in. Atos ask that all agents arrive in good time for their shift so you can log-in and be ready to take a call at the beginning of your day.


Working hours- to meet the demands of their customers, Atos work to a shift pattern. All agents will need to be flexible to start work as early as 7am, and finish as late as 7pm on a rota basis



What you can expect from Atos…


Permanent opportunities


Teams games, competitions and Charity/Dress Down days


Department competitions and rewards


Excellent training and support to develop and progress in the company


1-2-1 meetings throughout the year, and formal appraisals to make sure you have regular feedback relevant to your role


Adecco corporate benefits with retailers and services, as well as free eye test vouchers


Employee Assistance Programme for help and advice on health, wellbeing and finance issues


Easy online timesheet system with weekly pay


Dedicated Adecco on-site support


Site located centrally with excellent bus and rail links



Security Clearance


All applicants will be required to pass a security check to take up an assignment as Atos.


You have any unspent convictions on your record (including driving offences)


You are currently serving a driving ban


You have a spent conviction, a previous caution or other recorded incident with the police


Either of the above apply to a member of your immediate family (parents, step-parents, siblings, partner, children)


You have lived outside of the UK within the past 5 years (this is not necessarily a barrier to application, but applicants may be required to obtain a 'Certificate of Good Conduct' from the country they were a resident of, at their own expense)


You have had any CCJs or Bankruptcy agreements ordered against you


You have been dismissed from a previous job











Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Chee Chan