Customer Service Installation Administrator

  • Location
    Tadcaster, North Yorkshire
  • Salary
    £ 18000 - £ 20700 / Year
  • Category
    Office and Secretarial - Administrator
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

My client is an established and independent outsource service provider that specialises in the supply, installation and maintenance of beer and soft drinks dispense systems. They currently services over 80,000 licensed and non-licensed premises across all parts of England, Scotland and Wales employing over 300 maintenance and installation technicians and is the major provider of a nationwide service in the drinks dispense field. They have instructed Adecco to recruit for a Customer Service Centre Installation Planner to join their growing Head Office in Tadcaster.

As a successful applicant for this role, you will be responsible for the day to day planning of installations with retailers. This will involve planning the work for technicians for a defined geographical area and will include arranging anything from removals, 1 tap installations to large multi bar refurbishments. You will be responsible for making sure technician resource is filled to capacity while also making sure Service Level Agreements (SLA's) are achieved.

You will be confident with communicating with all types of customers, from CUK & HUK sales management, Service Providers, Retailers to internal Installation Technicians. You will understand the relationship between cost efficiency and quality of work and have a desire to succeed against all odds. You will be organised and self-motivated, being able to plan and work independently. Team working is essential so being a strong team player is a prerequisite to perform well in this role. You will be happy to assist and support colleagues around you and juggle your priorities to achieve team goals as well as personal ones.

An understanding of the licensed trade would be a distinct advantage but not essential as my client provides full training.

Hours of Work: 35 hours per week covering from 9am to 5pm Monday-Friday

In return, my client are offering a salary of £20,920.16 p.a. (inclusive of pensionable salary, and an expected £2,978 p.a. discretionary incentive paid quarterly) as well as Pension, Occupational Sick Pay, Health Care, Life Assurance.

If you are interested in finding out more, please contact Nathalie at Adecco on 01904 640 333 or send a copy of your CV with a brief description of why you would be the perfect fit

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Please apply with your CV to: Nathalie Taylor